COVID smart

Your health and safety is our priority

To help you feel safe, we have put in place COVID-19 safety measures, including:

limits in the number of people who can attend each session
physical distancing, floor markers and other awareness signage
signage in each gallery that shows how to safely interact with our exhibits – some exhibits can only be activated by our staff and others can be used by visitors
hand sanitiser stations throughout the building
regular and extra cleaning procedures
face masks worn by Questacon staff.

How you can help by:

following directions from our staff.
physically distance. Ensure that you maintain a distance of at least 1.5 m from other people.
practising good hygiene. Wash your hands well with soap and water, and use the provided hand sanitiser located around the Centre.
wearing a mask. Masks can help protect you and those around you.
staying home if unwell. Do not come to Questacon if you are unwell or have been advised by health authorities to self-isolate or quarantine.

For more information on our COVID-19 safety measures, please read our COVID-19 advice.

For the latest health advice, please visit ACT Health.

What's different

Unfortunately, the COVID-19 pandemic is still affecting us.

Pre-booking is recommended

To guarantee a visit to Questacon, please pre-book your tickets online.

We have introduced timed-entry sessions to ensure that you are comfortable during your visit. Visitor numbers are limited and tickets can sell out quickly, particularly on weekends and during school holidays.

When buying your tickets, please note:

Each visitor needs their own entry ticket. This includes infants and toddlers.
You’ll need to select an entry time. A limited number of tickets are available for each entry time, to ensure that we can follow COVID-19 health and safety guidelines and everyone can observe physical distancing.
You can’t buy tickets over the phone, by email or on social media.
It is important for you to arrive on time for your session, due to the timed-entry requirements.
Make sure you book for the correct session day and time. Unfortunately, we cannot refund tickets if bought for the wrong time.
Please provide contact details when booking in case we need to contact you about your visit.

For more information, visit our ticketing page.

Pre-booking for Q members

Questacon members and reciprocal members can now use their membership to book a visit to Questacon.

To guarantee a visit to Questacon, please pre-book your tickets online.

To find out more, visit the Questacon members page.

Refunds if you are unwell

If you are unwell, have been advised by health authorities to self-isolate or quarantine, or have flu-like symptoms, please do not attend the Centre.

You may request a COVID-related refund until the day before your booked session time, in line with our Terms and Conditions. Please forward your Ticketek booking confirmation email to info@questacon.edu.au.

Hotspots and isolation requirements may change at short notice. For the latest health advice, please visit the ACT Health website.

How are we protecting your health

Your health and safety, and that of our staff, are our top priorities. We are closely monitoring and adapting to the latest public health measures to ensure you safe when you visit us.

Our exhibitions have signs to show you how to interact with our exhibits safely. Please observe these safety signs.

Our staff will also help you if you have any questions. Please follow their directions. You can activate some exhibits yourself with safety precautions in place, but our staff need to activate some exhibits for you.

Our safety measures

We have:

Physical distancing floor markers and other signs throughout the building.
Signs around our exhibits to show how to interact with them safely.
Hand sanitiser stations at interactive experiences.
Regular and extra cleaning procedures.
All Questacon staff wearing face masks.

How you can help

Please:

Follow directions from our staff at all times.
Ensure you maintain a distance of at least 1.5 m from other people.
Register your Questacon visit using the Check In CBR app before entering the Centre.
Practise good hygiene. Wash your hands well with soap and water and use the provided hand sanitiser located around the Centre.
Wear a mask. Masks can help protect you and those around you.
Stay at home if you are unwell or if health authorities have advised you to self-isolate or quarantine.

Masks

We continue to follow the health advice of the ACT Government to ensure the safety of our visitors, staff and community. All Questacon staff wear masks, and we strongly encourage visitors to wear a mask when visiting us, in line with current ACT Health advice.

For more information on wearing a mask in the ACT, please visit the ACT Health website.