COVID smart

Good to know

Questacon is open 7 days a week from 9 am to 5 pm. To find out what you can see and do when you come, visit the What’s on and Exhibition pages
The Questacon Shop is open daily from 9 am to 5 pm or shop online 24/7 at the Questacon Shop.
The Atomic Café at Questacon is open. Indoor seating is limited due to ongoing space restrictions.
School groups are welcome to visit Questacon. To book a school trip, Please visit the groups and schools booking page.
Questacon’s touring programs are visiting schools and communities around Australia! To see our upcoming programs, see the what’s on page.

Member benefits

As a Questacon member, you can still take advantage of free or discounted entry at our reciprocal science centres and museums. Make sure you contact each centre or museum before you travel to see what discounts and offers are currently available.

We’re also pleased to offer reciprocal members entry to Questacon.

To guarantee a visit to Questacon, pre-book your tickets on our ticketing page. Please show your reciprocal membership card upon arrival.

Free passes

You can use your free pass to book a visit to Questacon. The expiry date on free passes have been extended to account for the time free passes have been on hold (20 months). For example, if your expiry date was previously 1 January 2021, it is now 1 September 2022.

To book your visit using a free pass:

Visit our ticketing page.
Select your preferred session time.
Enter the unique code at the bottom of your free pass in the complimentary ticket code box on the page.
Select the number of adults and children attending, including infants and toddlers. Note you can book for a maximum of 5 people per ticket code.
Bring a copy of your free pass with you to show to staff when you arrive.

What's different

Unfortunately, the COVID-19 pandemic is still affecting us.

Pre-booking is recommended

To guarantee a visit to Questacon, please pre-book your tickets online.

We have introduced timed-entry sessions to ensure that you are comfortable during your visit. Visitor numbers are limited and tickets can sell out quickly, particularly on weekends and during school holidays.

When buying your tickets, please note:

Each visitor needs their own entry ticket. This includes infants and toddlers.
You’ll need to select an entry time. A limited number of tickets are available for each entry time, to ensure that we can follow COVID-19 health and safety guidelines and everyone can observe physical distancing.
You can’t buy tickets over the phone, by email or on social media.
It is important for you to arrive on time for your session, due to the timed-entry requirements.
Make sure you book for the correct session day and time. Unfortunately, we cannot refund tickets if bought for the wrong time.
Please provide contact details when booking in case we need to contact you about your visit.

For more information, visit our ticketing page.

Pre-booking for Q members

Questacon members and reciprocal members can now use their membership to book a visit to Questacon.

To guarantee a visit to Questacon, please pre-book your tickets online.

To find out more, visit the Questacon members page.

Refunds if you are unwell

If you are unwell, have been advised by health authorities to self-isolate or quarantine, or have flu-like symptoms, please do not attend the Centre.

You may request a COVID-related refund until the day before your booked session time, in line with our Terms and Conditions. Please forward your Ticketek booking confirmation email to info@questacon.edu.au.

Hotspots and isolation requirements may change at short notice. For the latest health advice, please visit the ACT Health website.

Some exhibits remain closed

Unfortunately, Free Fall, our 6.7 metre giant slide, is closed for now. We are working on COVID-safe ways to bring this experience back soon.

How are we protecting your health

Your health and safety, and that of our staff, are our top priorities. We are closely monitoring and adapting to the latest public health measures to ensure you safe when you visit us.

Our exhibitions have signs to show you how to interact with our exhibits safely. Please observe these safety signs.

Our staff will also help you if you have any questions. Please follow their directions. You can activate some exhibits yourself with safety precautions in place, but our staff need to activate some exhibits for you.

Our safety measures

We have:

Physical distancing floor markers and other signs throughout the building.
Signs around our exhibits to show how to interact with them safely.
Hand sanitiser stations at interactive experiences.
Regular and extra cleaning procedures.
All Questacon staff wearing face masks.

How you can help

Please:

Follow directions from our staff at all times.
Ensure you maintain a distance of at least 1.5 m from other people.
Register your Questacon visit using the Check In CBR app before entering the Centre.
Practise good hygiene. Wash your hands well with soap and water and use the provided hand sanitiser located around the Centre.
Wear a mask. Masks can help protect you and those around you.
Stay at home if you are unwell or if health authorities have advised you to self-isolate or quarantine.

Masks

We continue to follow the health advice of the ACT Government to ensure the safety of our visitors, staff and community. All Questacon staff wear masks, and we strongly encourage visitors to wear a mask when visiting us, in line with current ACT Health advice.

For more information on wearing a mask in the ACT, please visit the ACT Health website.