Visitor update

FAQs

Will a visit to Questacon be different than it was before the pandemic?

While we are still offering interactive and immersive experiences, a visit to Questacon will continue to be different.

Questacon is open for timed-entry ticketed sessions only. Pre-booked tickets are essential for all visitors, including infants.

The health and safety of visitors and staff is our top priority. You’ll notice signage in our galleries that shows how to safely interact with our exhibits. Please observe these safety signs and any directions given by our staff. Some exhibits can only be activated by our staff and others can be used by visitors, with safety precautions in place.

While a visit to Questacon will be different for some time, our aim, as always, is to unlock your curiosity and inspire your imagination with the world of science and technology.

What can I see and do during my visit?

Visit our Galleries page to find out what you can see and do during your visit. You are also welcome to browse the Questacon Shop.

When you arrive at Questacon you will be given a printed guide to help you plan your time in the Centre. There are some audio experiences and apps available to enhance your Questacon experience. Please bring your own device to download the apps. 

Are all the galleries and exhibits open?

To ensure we can follow health and physical distancing guidelines we need to limit access to some Questacon experiences. Unfortunately this means some exhibits, galleries and activities such as Excite@Q, including Free Fall, and Science Time, remain closed for now.

How can I buy tickets to Questacon and what is the cost?

  • Questacon is open for timed-entry, ticketed sessions. Each timed-entry session has a limited number of tickets available.
  • Every visitor will need a ticket for entry, regardless of age (this includes babies and toddlers).
  • All tickets need to be pre-booked and paid for online. Tickets are not available for door sale. 
  • Additional visitors arriving with your group without a valid ticket for the correct session will not be permitted entry.
  • Please ensure you book for the correct date and time as we are not able to admit visitors for alternative dates and times without a valid ticket.
  • In case we need to contact you about your visit, please ensure you enter your correct contact details when booking.
  • Bookings cannot be made over the phone, email, Instagram or Facebook – Please see our tickets page for information on purchasing tickets.
  • We are unable to reserve tickets for payment on arrival and unfortunately we do not have a waitlist system.
  • All visitors will need to register their visit on arrival at Questacon using the Check In CBR app.

General admission

Ticket General price Members' price
Adult $24.50 $11.25
Concession card $18.90 $11.25
Companion card Free Free
Children 4-16 Years $18.90 $11.25
Child under 4 Free Free
Family (2 adults and up to 3 children) $73.40 $37.75

Every visitor requires a ticket for entry, including children under 4.

Science sprouts

Ticket type Ticket price
Adult $11.25
Child (3-6) $11.25
Child (0-2) Free (booked ticket required)

What health and safety precautions are in place?

The health and safety of our visitors, staff and volunteers is high priority for Questacon.

During your visit, we will do all we can to ensure the safety of our visitors and staff, in line with public health advice.

Our safety measures include:

  • Physical distancing - floor markers and other signage is in place
  • Hand sanitiser stations located throughout the building
  • Safety signage to indicate how to interact with Questacon exhibits
  • Regular and additional cleaning procedures
  • Encouraged one-way movement throughout the building
  • The Members’ Lounge is closed

How you can help:

  • Follow directions from our staff
  • Ensure you maintain a distance of at least 1.5m from other people, in line with physical distancing guidelines
  • Practice good hygiene. Wash your hands well with soap and water. Sanitise hands regularly.
  • Register your visit to Questacon with the Check In CBR app prior to entering the Centre

Please do not come to Questacon if you:

  • are unwell
  • have been to any of the current COVID-19 affected locations within 14 days of your planned visit
  • have been advised by health authorities to self-isolate

If you are unwell, have been to any of the current COVID-19 affected locations within 14 days of your planned visit and/or have been advised by health authorities to self-isolate, we can arrange a refund for your pre-booked tickets.

To request a refund in line with our Terms and Conditions, please forward your Ticketek booking confirmation email to info@questacon.edu.au prior to the booked session time. Unfortunately we will not be able to refund tickets if the cancellation request is not made in writing or is made after the time of your booking.

Please visit the ACT Health websites for more information and details of COVID-19 affected locations that impact visitors to the ACT.

For the latest health advice, please visit the Australian Government Department of Health website.

What is the Check In CBR app and why do I need to register?

When you arrive at Questacon, you will need to register your details with the Check In CBR app.

The Check In CBR app enables individuals to register their details when they visit Canberra venues and have this data stored securely with ACT Health in case contact tracing is needed due to a confirmed case of COVID-19.

You can download the Check In CBR App to your device from the Google Play Store or the Apple App Store. You will need to register your details the first time you use it. When you visit participating venues, such as Questacon, open the app, select ‘Check In Now’ then hover your smartphone over the QR code to check in.

At Questacon, the QR code will be displayed on signs in the foyer. If you need any assistance, please speak with someone from our team. You will also need to register any additional people in your group over the age of 16 who don’t have their own device to register on.

During the COVID-19 public health emergency non-essential businesses and undertakings are required by law to ask for the first name and phone number of people who attend their venue. If you do not have a device with you and are unable to use the Check In CBR app, we will record your details on your behalf.

Visit the ACT Government online for more information about the Check In CBR app.

What is Questacon Science Sprouts?

Questacon Science Sprouts is an interactive role-play experience for 3-6 year olds and their carers.

On this 60 minute guided adventure, little sprouts can explore the world around them by participating in a mini show before jumping into role-play activities and engaging with hands-on science experiments. Children will experiment, discover and have the opportunity to ask lots of questions for each of our exciting topics in a friendly and inclusive environment.

Science Sprouts sessions do not include time in any of the Questacon galleries, including Mini Q.

How do I book Science Sprouts?

Science Sprouts sessions are held at 9:30am and 11:30am from Wednesday to Saturday each week. Sessions run for 60 minutes. Science Sprouts is a paid program. Tickets can be booked through our tickets page.

  • To ensure restrictions are followed and physical distancing can be observed, each timed session has a limited number of people
  • Every visitor will need a ticket for entry, regardless of age (this includes babies and toddlers)
  • All tickets need to be pre-booked and paid for online
  • Additional visitors arriving with your group without a valid ticket for the correct session will not be permitted entry
  • Please ensure you book for the correct session day and time as we are not able to admit visitors for alternative sessions without a valid ticket
  • In case we need to contact you about your visit, please ensure you enter correct contact details when booking
  • Bookings cannot be made over the phone, email, Instagram or Facebook – Please see our tickets page for information on purchasing tickets
  • Due to the limited number of available spots per session, we are unable to reserve tickets for payment on arrival and we do not have a waitlist system.

Can I attend both Science Sprouts and General Admission sessions?

Yes, visitors are most welcome to attend both Science Sprouts and General Admission sessions provided they have booked the appropriate tickets for both. Please note, Science Sprouts sessions run for one hour. If you wish to attend a general session afterwards you will need to book those sessions separately.

My child is not aged between 3 and 6 years old; can they come to Science sprouts?

The content for Science Sprouts is tailored to engage 3 to 6 year olds and their carers. For younger children, we ask that you wait until your child is 3 before booking them in to this program. For children aged 7 and above our general admission sessions are more suitable.

Can I bring my child’s older and/or younger siblings to Science Sprouts?

Science Sprouts is tailored to engage 3 to 6 year olds and their carers. Children outside this age range can attend a session with a sibling aged between 3 and 6 years old, however;

  • They must be pre-booked and paid for in advance of the session
  • They will not be able to take part in all of the activities due to content suitability
  • Parents/guardians are responsible for their conduct and must ensure they do not disturb the session for the intended participants

As a Questacon Member do I need to pay to attend a Science sprouts session?

Yes, Questacon members do need to pay for Science Sprouts. The benefits of the Q Club membership program are currently on hold.

When will there be new Science Sprouts topics to book?

Science Sprouts is a new program and new topics will be introduced over the coming months. Keep an eye on our social media and website for updates about when new Science Sprouts themes are available to book.

When will Science Time start running again?

Science Time at Questacon is on hold for the time being. However, our Questacon Science Sprouts program has been specially developed for children aged between 3 and 6 years.

I have booked tour tickets but have been in a COVID-19 affected location, what do I do?

If you have been in any of the current COVID-19 affected locations within 14 days of your planned visit, please do not come to Questacon. To request a refund in line with our Terms and Conditions, please forward your Ticketek booking confirmation email to info@questacon.edu.au prior to the booked session time. Unfortunately we will not be able to refund tickets if the cancellation request is not made in writing or is made after the time of your booking.

Please visit the ACT Health website for more information and details of affected locations that impact visitors to the ACT.

I have booked but I don’t feel well on the day, what should I do?

If you are unwell on the day of your tour, please do not come to Questacon. To request a refund in line with our Terms and Conditions, please forward your Ticketek booking confirmation email to info@questacon.edu.au prior to the booked session time. Unfortunately we will not be able to refund tickets if the cancellation request is not made in writing or is made after the time of your booking.

If you feel unwell during your visit, please speak with one of our staff.

For the latest health advice, please visit the Australian Government Department of Health website.

Is parking available close to Questacon?

If you are driving to Questacon, you can find parking close to the building in the car parks on Parkes Place. Paid parking applies on weekdays.

Is the Questacon Shop open?

The physical Questacon Shop is open for both visitors with session tickets and for people choosing to just visit the shop. Alternatively, the Questacon Shop is open for online shopping year-round. Choose from a large selection of all things science-related including science kits, books, board games, gifts and more.

Is the Café open?

Yes, Atomic Café is open, with a limited takeaway menu on offer. Treat yourself to a coffee or cold drink and a selection of delicious food items at the Café, located inside Questacon.

While visitor restrictions are still in place, indoor seating is limited.

How can I find out more about my Q Club membership?

The usual benefits of Q Club membership are currently on hold. All memberships will be extended to compensate for time lost during the COVID-19 closure and during our current visitor offering.

Q Club members are welcome to attend any available sessions at members’ prices. Tickets must be pre-booked online. You will need to enter your membership number during the booking process and membership will be verified prior to the session commencing. If you have any questions about your Q Club membership, please contact our membership team for assistance.

Can free passes be used to book Questacon timed sessions?

We are currently unable to accept free passes including the National Capital Education Tourism Project Teachers’ Pass. All Questacon free pass expiry dates will be extended to compensate for time lost by the COVID-19 closure and current visitor offerings.

Can I use my reciprocal membership?

Although the usual benefits of the Q Club membership are currently on hold, Questacon members can still take advantage of free or discounted entry at a number of our reciprocal science centres and museums. We recommend you call each centre or museum before you travel to see what current discounts and offers are available.

Questacon is pleased to offer reciprocal members visiting Questacon the same discounted entry prices as our Questacon members.

A Questacon membership card or reciprocal membership card must be shown to staff at check-in.

Is the Members’ Lounge open?

No, unfortunately the Members’ Lounge is closed for now.

Accessibility

Questacon is accessible for visitors who may need additional support to enjoy their visit.

All galleries have ramp and/or lift access. If you require assistance with mobility aids, loops and other adjustments, please let us know what we can do to assist. Unfortunately, we are unable to offer Auslan interpretations or multi-lingual experiences at this time. Hearing loops and voice amplification for our presenters will be available for visitors who have a hearing impairment.

We are an Autism Friendly organisation. For those visitors who have heightened sensitivity to noise, a visit at this time will involve fewer visitors in the building. However, there are some loud noises during the experience.

If you require additional support during your visit, please contact our team so that our presenters and staff can help make your visit more comfortable.

Is Questacon accepting 3infun tickets?

3 in Fun tickets discontinued

It is with sadness we announce the 3infun ticket will no longer be available to purchase. Our attractions are operating differently since the COVID-19 pandemic, and this has made it difficult to continue the ticket in its current offering.

Ticket holders are welcome to visit and experience Cockington Green Gardens and Questacon subject to availability of tickets. The Australian Institute of Sport is currently not offering tours for the general public until at least 2022.

All 3infun tickets must be redeemed by 31 December, 2021. Tickets presented after this date will not be valid for redemption or a refund.

Thank you to all past ticket holders for choosing 3infun as their choice for entertainment and engagement in Canberra.

Redeeming Tickets:

Walk-ins are not available for 3infun tickets. Tickets redemption is subject to availability.
If you hold an unused valid 3infun ticket and would like to visit Questacon, please contact: info@questacon.edu.au or phone: (02) 6270 2800.

Refunds:

If you hold an unused valid 3infun ticket and would like a refund, please contact: admin@cockingtongreen.com.au or phone: (02) 6230 2273

Further Information:

For additional information or inquiries, visit 3infun.com.au

Can school groups visit Questacon?

School group visits will recommence in 2021. Each school session runs for a maximum of two hours and includes allocated time in 5 galleries and exciting live demonstrations.

To ensure restrictions are followed and physical distancing can be observed, there will be limited school sessions offered. Each timed session has a limited number of students who can attend and pre-booking is required for all schools. We recommend no more than 4 teachers attend per school session. 

To make a school group booking or to change your upcoming booking, please visit the Book Canberra Excursions website. We will not apply any cancellation fees during this period.

If you have any further enquiries regarding school bookings, please email group.bookings@questacon.edu.au.

Are teacher professional learning workshops and national touring programs running?

In 2020 we converted our workshops and programs to digital delivery but as the COVID situation in Australia improves we have recommenced our face-to-face programs and activities across the country in 2021.

Engineering is Elementary workshops are run in every state and territory. The workshops are currently being offered both virtually and in person. Please visit the Engineering is Elementary page to register for workshops offered in your region:

Questacon Science Circus will be providing in-school science shows, educator professional learning and other activities in ACT/NSW, Queensland and Tasmania.

Questacon Innovation Programs will be providing in-school workshops, regional Invention Conventions and professional learning for informal educators (libraries/community organisations) in Tasmania, the Northern Territory and Central Queensland.

Questacon Virtual Excursions will continue to be available for primary and secondary schools across Australia. These can be delivered to a single classroom or to dispersed students.

Due to the continuing unpredictable COVID-19 situation we may have to cancel or postpone tours at very short notice. If this is the case we will communicate changes as soon as possible and will look to provide virtual workshops where possible.

If you have any questions or would like to enquire about making a booking please contact outreach.bookings@questacon.edu.au or phone 1800 889 995.