Visitor update

FAQs

Will a visit to Questacon be different than it was before the pandemic?

Questacon is open 7 days a week, from 9 am – 5 pm.

To guarantee a visit to Questacon, please pre-book your tickets online.

We have introduced timed-entry sessions to ensure a comfortable experience for our visitors and staff. Visitor numbers are limited and tickets can sell out quickly, particularly on weekends and during school holidays.

Please note that Free Fall, our 6.7 metre giant slide, is closed for now. We are working on COVID safe ways to bring this experience back soon.

The health and safety of visitors and staff is our top priority. Signage in our galleries shows how to interact with our exhibits safely. Please observe these safety signs and any directions given by our staff. Some exhibits can only be activated by our staff and others can be used by visitors with safety precautions in place.

What can I see and do during my visit?

During your visit, you can enjoy time in our 8 galleries see live science demonstrations and visit the Questacon Shop! For information on daily activities, visit the What’s on Page.

Audio experiences and apps are also available to enhance your Questacon experience. Please bring your own device to download the apps. Free wifi is available in our foyer if you forget to download before your visit!

Visit our Galleries page for more information on what you can see and do during your visit.

What health and safety precautions are in place?

The health and safety of visitors and staff is our top priority. We are closely monitoring and adapting to the latest public health measures to ensure your safety.

Our safety measures include:

  • Physical distancing floor markers and other awareness signage.
  • Safety signage to show how to interact with Questacon exhibits.
  • Hand sanitiser stations located throughout the building.
  • Regular and extra cleaning procedures.
  • Face masks worn by Questacon staff.

How you can help:

  • Follow directions from our staff
  • Physical distance. Ensure you maintain a distance of at least 1.5m from other people.
  • Register your Questacon visit. Use the Check In CBR App before entering the Centre.
  • Practice good hygiene. Wash your hands well with soap and water and use the provided hand sanitiser located around the Centre.
  • Wear a mask. Masks can help protect you and those around you.
  • Stay home. Do not come to Questacon if you are unwell or have been advised by health authorities to self-isolate or quarantine.

For more information on mask wearing, please visit the ACT health website.

Are masks required to visit Questacon?

Questacon continues to follow the health advice of the ACT Government to ensure the safety of our visitors, staff and community. We strongly encourage visitors to wear a mask when visiting Questacon, in line with current ACT health advice.

For more information on mask wearing in the ACT, please visit the ACT Health website.

How can I buy tickets to Questacon and what is the cost?

To guarantee a visit to Questacon, please pre-book your tickets online. To book your tickets, visit our ticketing page.

When booking your tickets online, please select an entry time and ensure each visitor (including children under 4) has their own entry ticket.

When buying your tickets, please note:

  • A limited number of tickets are available for each entry time, to ensure COVID health and safety guidelines are followed and physical distancing can be observed.
  • Every visitor will need a ticket for entry, regardless of age (this includes babies and toddlers).
  • Tickets cannot be purchased over the phone, by email, or via social media.
  • Please arrive on time for your session
  • Please ensure you book for the correct session day and time
  • Please provide contact details when booking in case we need to contact you about your visit.

General admission

Age Price
Adult $23
Q Club / Reciprocal member Free
Concession card $17.50
Companion card Free
Children 4-16 years $17.50
Child under 4 Free
Family (2 Adults and up to 3 Children) $70

Please note, ticketing fees apply when booking online.

For more information, visit our ticketing page.

What happens to my pre-booked tickets if I am unwell, self-isolating or in quarantine?

If you are unwell or have been advised by health authorities to self-isolate or quarantine, we can arrange a refund for your pre-booked tickets.

To request a COVID related refund, please forward your Ticketek booking confirmation email to info@questacon.edu.au before the booked session time. Unfortunately we will not be able to refund tickets if the cancellation request is made after your booked session time. For more information on our refunds policy, review our Terms and Conditions.

Hotspots and isolation requirements may change at short notice. For the latest health advice, please visit the ACT health website.

How do I visit Questacon as a Q Club member?

Existing members can now use their membership to book a visit to Questacon! Member and reciprocal member tickets can be booked for any eligible member.

To guarantee a visit to Questacon, please pre-book your tickets online. To secure your tickets, visit our ticketing page.

Check out our Membership FAQs page for more information. For questions about your Q Club membership, please email our membership team at qclub@questacon.edu.au.

Can I use my reciprocal membership?

Yes, Questacon members can take advantage of free or discounted entry at various reciprocal science centres and museums. We recommend you contact each centre or museum before you travel to see what current discounts and offers are available.

We’re also pleased to offer reciprocal members entry to Questacon. To guarantee a visit to Questacon, pre-book your tickets through our ticketing page. Please show your Questacon membership card or reciprocal membership card to staff upon arrival.

Can I use a free pass to book ticketed sessions at Questacon?

Yes, you can use your free pass to book a visit to Questacon. The expiry date on free passes have been extended to account for the time free passes have been on hold (20 months). For example, if your expiry date was previously 1 January 2021, it is now 1 September 2022.

To book your visit using a free pass, visit our ticketing page and select your preferred session time. Enter the unique code at the bottom of your free pass in the box that appears on the page. Select the number of adults and children attending, including infants and babies (maximum 5 people per ticket code). Please bring a copy of your free pass with you to show to staff upon arrival.

Unfortunately, we are currently unable to accept the National Capital Education Tourism Project Teachers' Pass.

Will Mini Q be open?

Yes, Mini Q is open! Our littlest scientists can learn about the world around them, develop confidence and inspire imagination. To ensure safety requirements are followed and physical distancing can be observed, visitor numbers in Mini Q will be limited and session times will be in place during peak periods.

What other offerings does Questacon have for children aged under six?

From Term 2 2022, Questacon’s early childhood program Science Time will be returning during the school term. Science Time is suitable for children aged 3 to 5 and their carers. Bookings are essential and information on session times and topics can be found on the What’s on page.

During the school holidays, Questacon will be running Science Sprouts sessions. Science Sprouts is suitable for children aged 3 to 6 and their carers. Sessions are free with entry but capacity limits apply. Check out the What’s on page for information on session times.

Is Free Fall (the giant slide) open?

No, unfortunately the Free Fall exhibit remains closed for now. We are working on COVID safe ways to bring this experience back as soon as possible.

Is the Questacon Shop open?

Yes, the physical Questacon Shop is open from 10am daily! Choose from a large selection of all things science-related including science kits, books, board games, gifts and more.

The online Questacon Shop is also open year-round. ‘Click and Collect’ is available for local orders. To take advantage of our click and collect offer or make a purchase, visit Questacon Shop.

Is the Café open?

Yes, the Atomic Café at Questacon is open. Treat yourself to a coffee, a cold drink and something delicious located on the ground floor, adjacent to the foyer.

Limited indoor seating is available while restrictions are still in place.

Is parking available close to Questacon?

Yes, parking is available nearby on Parkes Place. Paid parking applies on weekdays. For more parking and transport information, see our visiting page.

Can school groups visit Questacon?

Yes, school groups are able to visit Questacon.

Please visit the Book Canberra Excursions website to make a new booking or to change your existing booking. For all other enquiries, please email group.bookings@questacon.edu.au or phone 02 6270 2893.

Are teacher professional learning workshops and national touring programs running?

Yes, Questacon’s touring programs are visiting schools and communities around Australia!

Questacon Invention Convention is being held in Ulverstone, TAS 27 – 29 April.

The Questacon Science Circus in on tour in the NSW Riverina (April – May 2022) and VIC Goldfields (May – June 2022).

Smart Skills workshops are taking place in VIC Goldfields (May – June 2022).

Engineering is Elementary is providing primary teacher professional learning workshops online and in person.

The Cyber Squad program is delivering programs for students and teachers online and in person.

To find out more about the programs on offer, including digital workshops, please email outreach.bookings@questacon.edu.au.

What resources does Questacon offer to support visitors?

Questacon is accessible for visitors who may need additional support to enjoy their visit.

All galleries have ramp and/or lift access. If you require assistance with mobility aids, loops and other adjustments, please let us know what we can do to assist. Unfortunately, we are unable to offer Auslan interpretations or multi-lingual experiences at this time. Hearing loops and voice amplification for our presenters will be available for visitors who are hard of hearing.

We are an Autism Friendly organisation. For those visitors who have heightened sensitivity to noise, the visit will involve fewer visitors in the building. However, there are some loud noises during the experience.

Some exhibits may not be suitable for use by people with some medical conditions or devices. Our Accessibility at Questacon page has more information or please contact us on 02 6270 2800 for further details.

If you require additional support during your visit, please contact our team so that our presenters and staff can help make your visit more comfortable.